APPEAL POLICY

Library patrons may appeal overdue and/or lost book fines with the Senior Librarian. Appeals must be made within 30 days of incurring the fine. To initiate an appeal, a patron must complete a fine/lost book appeal form (available at the library).

Before filing an appeal, the patron should first have talked to library staff about the fine in question in order to clarify the reason for the fine. If, at that time, the patron is still concerned about the fine, s/he should file an appeal.

Patrons who wish to appeal are still responsible for the borrowed item(s). Fines can continue to accrue if the item has not been returned.

Fine appeals will not generally be considered for any of the following reasons:

• Any fine or charge that has been referred to the Business Office.
• Lack of familiarity with borrower policies. Circulation information is posted at the checkout desk and on the library’s web site.
• Items returned for a patron by another person.
• Items returned to another library.
• The patron lent a checked out item to someone else.
• The patron has disregarded a request for a recalled book.

After completing a fine/lost book appeal form, the patron must make an appointment to meet with the Senior Librarian regarding the appeal. The Senior Librarian may uphold, waive, or reduce the fine. A decision will be made and communicated with the patron within 30 days of the filing of an appeal.

If you have any questions or concerns, please contact the library staff at 406-771-4398 or call
1-800-446-2698, ext. 4398. You can also email the Library at library@msugf.edu.